RETURN POLICY

Bikestail is a trademark of Tekhneloghia Srl

Tekhneloghia Srl accepts returns for refunds or exchanges, subject to the following:

14 Days - You can return purchased items to Tekhneloghia Srl within 14 days of the date they were delivered to you. The item must be unused, undamaged, complete with all parts and accessories, in the same condition you received it, and in its original packaging. 

RMA – Before returning an item, contact us at info@tekhneloghia.com to explain the reason for the return, the details of your original order, and whether you want a refund or an exchange. As appropriate, we will issue you a Confirmation e-mail, which you need to include in the package for the returned item, along with a copy of the original order information. We do not accept returned items for which a Confirmation e-mail has not been issued.

Condition – The item must be unused, undamaged, complete with all parts and accessories, in the same condition you received it, and in its original packaging.

Shipping – Pack the item to prevent damage in transit. Insure the package for its value, as you will be responsible for damage in transit. Use a shipping service that allows you to track the package. You are responsible for paying all shipping and insurance costs for the return shipment. If you are seeking an exchange, you will also be responsible for all costs of shipping the new item to you.

Shipping Address - That's our Company address: Tekhneloghia Srl, Vicolo 2 Giugno, 16 – 37076 – Valeggio sul Mincio – Verona  - Italy.

Upon Receipt - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your request for refund or exchange has been approved. We may charge a fee for missing or used accessories.

Restocking Fee – For non-defective items, Tekhneloghia Srl charges a restocking fee equal to 20% of the original purchase price of each item returned. This fee will be deducted from your refund, or if you have requested an exchange, the fee will need to be received by Tekhneloghia Srl before the new item is shipped.

Refund – If a refund is approved, a credit will automatically be applied to your credit card or original method of payment. This refund amount may take some time to show in your records, so before contacting Tekhneloghia Srl, please check with your credit card company, bank, or other payment service.

Exchange – If an exchange is approved, we will ship the new item to you, after payment of any applicable restocking and shipping fees.

 

EXCLUSIVE LIMITED WARRANTY

Tekhneloghia Srl' warranty obligations for all hardware products sold by Tekhneloghia Srl on this site are limited to the terms set forth below:

Tekhneloghia Srl warrants Tekhneloghia Srl-branded hardware products against defects in materials and workmanship under normal use for a period of 24 months from the date of retail purchase by the original end-user purchaser ("Warranty Period"). If a hardware defect arises and a valid claim is received within the Warranty Period, at our sole option and to the extent permitted by law, Tekhneloghia Srl will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or reconditioned by Tekhneloghia Srl or that has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Tekhneloghia Srl may request that you replace defective parts with new or refurbished user-installable parts that Tekhneloghia Srl provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Tekhneloghia Srl, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Tekhneloghia Srl' property. Parts provided by Tekhneloghia Srl in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Tekhneloghia Srl and becomes Tekhneloghia Srl' property.

 

EXCLUSIONS FROM AND LIMITATIONS TO WARRANTY

This Limited Warranty applies only to hardware products manufactured by or for Tekhneloghia Srl that can be identified by the "Tekhneloghia Srl" trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-Tekhneloghia Srl hardware products or any software, even if packaged or sold with Tekhneloghia Srl hardware. Manufacturers, suppliers, or publishers, other than Tekhneloghia Srl, may provide their own warranties to the end user purchaser, but Tekhneloghia Srl, in so far as permitted by law, provides their products "as is". 

Tekhneloghia Srl does not warrant that the operation of the product will be uninterrupted or error-free. Tekhneloghia Srl is not responsible for damage arising from failure to follow instructions relating to the product's use.

This warranty does not apply: (a) to damage caused by use with non-Tekhneloghia Srl products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Tekhneloghia Srl; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Tekhneloghia Srl; (e) to a product or part that has been modified to alter functionality or capability without the written permission of Tekhneloghia Srl; (f) to consumable parts, unless damage has occurred due to a defect in materials or workmanship; (g) to cosmetic damage, including but not limited to scratches, dents; or (h) if any Tekhneloghia Srl serial number has been removed or defaced. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM COUNTRY TO COUNTRY. TEKHNELOGHIA SRL'S RESPONSIBILITY FOR HARDWARE DEFECTS IS LIMITED TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY TEKHNELOGHIA LDT IN ITS SOLE DISCRETION.

 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Except as explicitly provided in these Terms, we do not guarantee, represent or warrant that your use of our service or any Tekhneloghia Srl product will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service or the product will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except to the extent otherwise expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE EXPIRATION OF THE LIMITED WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. No Tekhneloghia Srl reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, Tekhneloghia Srl IS NOT RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR ANY OTHER REASON, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED, INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH TEKHNELOGHIA SRL PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

 

OBTAINING WARRANTY SERVICE

Please access and review the online help resources referred to in the documentation accompanying this hardware product before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact Tekhneloghia Srl at info@Tekhneloghia.com. You must assist in diagnosing issues with your product and follow Tekhneloghia Srl warranty processes.

Tekhneloghia Srl may restrict service to Asia countries, and provide warranty service (i) by sending you prepaid way bills (and if you no longer have the original packaging, Tekhneloghia Srl may send you packaging material) to enable you to ship the product to Tekhneloghia Srl' repair service location for service, or (ii) by sending you new or refurbished customer-installable replacement product or parts to enable you to service or exchange your own product ("DIY Service"). Upon receipt of the replacement product or part, the original product or part becomes the property of Tekhneloghia Srl and you agree to follow instructions, including, if required, arranging the return of original product or part to Tekhneloghia Srl in a timely manner. When providing DIY Service requiring the return of the original product or part, Tekhneloghia Srl may require a credit card authorization as security for the retail price of the replacement product or part and applicable shipping costs. If you follow instructions, Tekhneloghia Srl will cancel the credit card authorization, so you will not be charged for the product or part and shipping costs. If you fail to return the replaced product or part as instructed, Tekhneloghia Srl will charge the credit card for the authorized amount.

Service options, parts availability, and response times may vary. Service options are subject to change at any time. In accordance with applicable law, Tekhneloghia Srl may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the accompanying documentation for more details on this and other matters on obtaining warranty service.

Tekhneloghia Srl will maintain and use customer information in accordance with the Tekhneloghia Srl Privacy Policy. THE CONTENTS OF YOUR PRODUCT WILL BE DELETED AND THE STORAGE MEDIA REFORMATTED IN THE COURSE OF WARRANTY SERVICE. Your product will be returned to you configured as originally purchased, subject to applicable updates.

 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Tekhneloghia Srl and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Service, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Service (or any part thereof).